TERMS & CONDITIONS
1.0 Information about us
We operate the website thetableguy.co.uk and trade under the name of The Table Guy. The Table Guy is a
brand and is owned by Diversified Ventures Ltd, a company registered in England and Wales under company
number 12476684, our registered office is Archer House, Britland Estate, Northbourne Road, Eastbourne,
East Sussex, BN22 8PW. Vat No. 353 0573 15.
2.0 Introduction
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Please read these terms and conditions carefully before placing an order. These terms and conditions relate solely to products made by The Table Guy that use Scaffold Boards. Terms & Conditions for third party products shall be listed on their relevant product pages.
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By accessing and/or using this website, you agree to be legally bound by these Conditions. Your agreement with us will be governed by these terms and conditions that will be emailed to you in a Pdf format after you have placed an order (always check spam / junk folders).
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Should you have any other queries relating to these conditions or using thetableguy.co.uk website, how to use this site, please contact us by;
- Email: office@thetableguy.co.uk
- Phone: 01342 659900
3.0 Our Products
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Unless stated in the products description, our tables, benches and shelves are made from reclaimed scaffold boards and timber. We may also use timber for the frames made from FSC Certified Timber.
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The reclaimed scaffold board tabletops have been used on a construction site, so each scaffold board will naturally have a degree of history, such as the following but not limited to;
- Different widths & thicknesses.
- Possibly contain nail holes.
- Saw marks.
- Grainy fibre.
- Splits, that do not affect the function of the item, these can be present on arrival or may develop over time.
- The boards may be slightly curved or cupped.
- Vary in hue.
- Contain rust residue.
No two scaffold boards are ever the same.
3. The rustic tabletops and frames are hand sanded so there won’t be any rough edges, but the boards & frame will retain their unique character as stated above, in some cases table mats may be required.
4. If you are looking for something perfectly consistent, we wouldn’t advise you to have reclaimed scaffolding
boards for your rustic tabletop. Please ask about our other non-reclaimed options.
5. Unless stated, our Rustic Tables and benches are made completely by hand and finished by hand.
6. As wood is a ‘live’ material, they will always be some movement of the wood. Therefore, our exterior tables & most interior tables (unless stated) and benches will have a 5mm gap between the boards for expansion purposes during the different seasons. Boards may rise slightly from the frame but this shouldn’t be more than 5mm.
7. In some cases, the frame & knots in the wood may develop small cracks, this is a normal movement of a live material and will not affect the function of the item.
8. As our Rustic Tables are made with reclaimed wood, all sizes, capacities & measurements stated on our website are approximate.
9. The images of the products on our website are for illustrative purposes only, please read the description of the product carefully before ordering.
10. The stains and colours shown, may appear differently on computer, tablets and phone screens, we cannot guarantee the complete accuracy of the pictures or photographs.
4.0 Placing An Order
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All orders must be placed online to avoid any misunderstanding.
2. If you have any questions before placing an order, please either.
- Email: office@thetableguy.co.uk
- Online Form: thetableguy.co.uk/contact
- Phone: 01342 659900
3. Once an order has been placed, you will receive an automatically generated email from our online shop. At this time, you are responsible for checking that your order details are correct.
4. The successful placement of your order is deemed your acceptance of these Terms & Conditions.
5. Within the next 3 working days, you will receive a welcome email from office@thetableguy.co.uk.
6. Please always check your spam / junk folders regularly until you have received your products.
7. A detailed walk-through of placing an order can be found at thetableguy.co.uk/howtoorder.
5.0 Making Changes
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After placing an order, you have 48 hours to make changes to the overall size of your product and colours if you have requested them.
2. After 48 hours, any changes will incur an alteration fee.
3. If you have not chosen your Stains and frame colours at the time of ordering, these can be decided upon later. Please note however, that we need a minimum of 10 working days from your decision to delivery date.
4. Delays in making a prompt decision of both frame colour and stain will extend our lead-times accordingly.
6.0 Tabletop Samples
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We always recommend requesting tabletop samples as online photos do not depict the colours accurately. If you chose not to receive samples, we cannot be held responsible if the finished stain isn’t as expected.
2. As the tabletops are reclaimed boards, no two boards are the same, each board will take the stain slightly differently. We do endeavour to get as close as match as possible on all our samples, but there may be a difference.
3. The samples are stained one side only, please ensure you look at the correct side.
4. Exterior stains can be used inside but interior stains cannot be used outside.
5. Samples for tabletop stains can only be requested online, we cannot accept over the phone requests or emails.
6. Samples will generally be dispatched within 2-3 working days.
7. Once dispatched, you will receive an automated confirmation email (please check spam / junk folder)
8. We cannot be held responsible for any postal delays or failed deliveries, please ensure the address where you want the samples
posted too, is correct.
9. Your chosen Stain needs to be submitted online - refer to Sample Submission for full details.
7.1 Delivery Terms
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We endeavour to dispatch our products as quick as possible. Our delivery estimate (not a guarantee)
commences from either;
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a) the 1st working day after ordering.
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b) from the date of payment / deposit being received.
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c) 10 full working days from frame & stain decision.
whichever is the latter.
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2. All deliveries are a one-person service as standard so assistance by an able-bodied adult(s) will be required (please see required assistance below).
Option 1: Standard Delivery Fee:
Within 200-mile radius from RH1 5QU (400 miles round trip). £80.00 incl. vat.
Or Free if your order is over £1500.00.
We reserve the right to use a third-party courier for any delivery.
Option 2: Long Distance Fee:
Above 200-mile radius from RH1 5QU (400 miles round trip).
Please ask for a quote before ordering.
For delivery to the Scottish Highlands, any of the smaller UK islands,the Channel Islands, Ireland or Europe,
we usually ask the customer to arrange their own delivery and we will then deliver direct to the shipping agent.
Option 3: Your Own Courier or Collection:
If you would rather organise your own delivery or collection, then please contact us. Collection would be from
BN9 9PL. (what3words.com for The Table Guy, search scaffold.mistress.slicer)
7.2 Assembly:
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Our standard delivery does not include assembly of your table. However, assembly is a simple process and instructions will be emailed to you beforehand. The table will be supplied with the required fixings (no tools).
2. Our assembly: Our driver will assemble your table in situ, clean the top and frame and take away all the packaging for recycling. Assembly will take approximately 45 mins to 60 mins for Tables.
3. Fee: £55.00 incl Vat.
4. This service is only available when our Driver delivers and within 200 miles radius from RH1 5QU, option 1.
7.3 Required Assistance.
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The tables can weigh excess of 100kgs, so the person or persons helping will need to be strong. If extra help is not possible, then we can offer an extra person, if within 200 miles radius from RH1 5QU.
2. Extra person fee: £50.00 plus Vat.
3. As a guide only (for homes with straight forward and easy access);
Tables Sizes;
- 1.5m table to 2.0m table, 1 extra person required.
- 2.1m table to 3.0m table, 2 extra persons and,
- 3.1m table plus, a minimum of 3 extras persons will be required.
4. Due to Health and Safety regulations, our driver is NOT permitted to lift over walls, climb stairs, steps, lift over obstacles & fences etc. please ensure you have sufficient help on hand. All deliveries are at the driver’s sole discretion.
7.4 Provisional Delivery Date.
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Within the first 3 working days after you have placed your order (Mon to Fri), you will receive an email confirming your order along with a provisional 5-day delivery window. Please check spam / junk folders if you do not receive this email.
2. This is a provisional window and we do not recommend that you book any time off work or arrange extra people at this stage.
3. When you receive this email, please advise immediately, if any days aren’t convenient so we can try to schedule delivery accordingly, for example, if you can’t receive a delivery on Thursdays.
4. We deliver Monday to Friday.
5. Unfortunately, we are unable to schedule exact delivery times, although we always try to be as accommodating as possible if we know within 5 working days of placing an order. However, please note this will solely depend on the day’s delivery logistics.
6. If we need any delivery directions or parking instructions, please can you state by replying to the email. This is very important if you do not have a house number, it is a new property, or you live in a major city with parking restrictions.
7.5 Delivery Confirmation.
1. At least 2 - 3 working days before delivery, we will confirm the day we plan to deliver, with one of the following 4-hour ETA time slots.
Morning: 08:00 to 12:00
Mid Afternoon: 12:00 to 16:00
Afternoon / Evening: 16:00 to 20:00
2. You will need to confirm by email, within 24 hrs, that the delivery date and time slot is acceptable, otherwise your delivery will be rescheduled for another week. Always check junk / spam folders.
3. Please bear in mind that traffic will play a major part in how accurate the ETA will be.
4. If you do have other plans on the day, we would advise you to choose another delivery day, just in case our driver is delayed.
7.6 Third Party Courier.
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You may wish to collect the table yourselves (from BN9 9PL) or use a third-party courier via a van delivery site such as, Shiply.com or AnyVan.
2. If you do use a third-party delivery service, please ensure they are fully insured and all T & C’s are known in advance. Collection would be from BN9 9PL, between 07:00 and 16:00 Monday to Thursday unless otherwise agreed.
3. Delivery of any order shall be deemed completed when we deliver the table to the address you have supplied or a carrier organised by you, has collected from us, the table will then be your responsibility from that time.
7.7 Access to your property.
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Unfortunately, if access isn’t possible or there is not sufficient help on hand, then we reserve the rights to
a) leave the table with you until you find extra help,
b) charge you for the costs (including insurance) of storing the items until actual delivery (£45 per week) and,
c) charge you to redeliver and,
d) charge for any modifications that may be required (if possible), e) or in the worst-case scenario, for a new table.
2. If you request a non-standard fixed leg table, please note that they are very securely fixed together, so they do not dismantle, and the tops cannot be removed. If access isn't possible because of this, a new table would be required to be made at additional cost.
3. Fixed leg Refectory tables come with a central stretcher, so if a table is required to be turned on its side to gain access, manoeuvring around corners will be very limited.
4. If access isn't straight forward (requires turning on its side to get through gates, doorways, halls, alleys and so on) then we cannot accept any responsibility for any damage caused to the table or property.
5. The vehicle we will be using is a White Renault and it is rather large (6.5 metres long, 2.45 metres wide and 3.2 metres high), so please advise if there are any problems with vehicle access, possible obstacles, or parking restrictions.
7.8 Failed Delivery & Storage.
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If we attempt to make delivery on the date you have accepted and no one is present to accept delivery of the goods, or there is not sufficient help on hand to remove the table, you will incur a repeat delivery charge of £80.00 incl Vat or a charge relevant to your delivery address. This charge will be applied even if no original delivery cost was charged.
2. Unless previously agreed by email prior to delivery, our driver or courier is unable to wait for someone to accept the goods, help with unloading or preparing access to your property.
3. The repeat delivery charge will also apply if you cancel an agreed delivery date and time slot less than 48 hours prior to the agreed date.
4. If your goods are required to be stored at our warehouse, you will incur storage charge of £45 per week. If no effort is made to accept delivery of your goods within 4 weeks, then we reserve the right to cancel your order and retain up to 75% of the order value.
8.0 Lead times.
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Time of delivery is not of the essence in these Terms and Conditions. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of The Table Guy or delay due to any reasonable rescheduling of delivery.
2. We cannot be held responsible for any delays whatsoever and in most cases will not abandon delivery once the delivery has commenced, so a delivery may be before or after normal working hours.
3. We always calculate working days, so the lead times exclude Saturday, Sundays, Bank holidays & our Christmas break.
4. Please note that the lead-times for metal tables will be approximately 3-4 weeks longer than normal.
9.0 Payment & Ownership of Goods.
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We offer several methods to pay, including BACS, PayPal and most Credit / Debit cards.
2. Should you opt to pay the balance on delivery, please ensure this is settled before unloading.
3. We have a statutory right under the Late Payment of Commercial Debts Regulations 2013 to add interest and late payment compensation (£45:00 plus vat) should payment not be received on time.
4. The goods remain the property of The Table Guy until you have paid for the order in full.
10.0 Cancellations
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Cancellation of Bespoke Items (made to order):
2. All our Rustic Scaffold Board Tables & Benches are completely bespoke (made to order) for you, unless stated, they are not held in stock.
3. Bespoke orders fall outside the Distance selling regulations (2000) which states that personalised goods or goods made to a consumer’s specification are exempt.
4. However, we understand that we can all have a change of mind, so we offer the following cancellation policy for all our bespoke items.
a) Within 48 hours of placing an order – 100% refund.
b) 48+ hours to 5 days – 30% refund (unless delivery is within this period, then there shall be no refund)
c) 5+ days – no refund.
5. For cancellations, we count calendar days (not working days).
6. Cancellation requests MUST be made via our Contact Page & NOT via email.
10.1 Cancellation of Pre-Made or Ex-Display:
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Products listed as Pre-Made or Ex-Display are not bespoke (made-to-order), so you have the right to cancel the order within 14 days (calendar days) of placing your order, unless delivery is made within this time or you have requested any modifications.
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Refunds will be processed within 14 days (calendar days).
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After the 14-day (calendar days) cancellation period, we have no further obligation to take back these Goods, though may do so with the addition of a 25% restocking fee plus any other delivery or collection fee incurred. This is entirely at our discretion.
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This does not affect your statutory rights.
11.0 Returns & Faulty Goods
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When your table, bench or products have been delivered, we request that you inspect the goods for any transit damage to the product or packaging around the product. Should you find that there is any transit damage then this must be noted on the delivery Note and the driver informed.
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If, for any reason, the delivery team are unable to take photos then we may require you to take photos of the damage and email to office@thetableguy.co.uk.
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If transit damage was not noted at the point of delivery, then you will have to report any transit damage to The Table Guy within 48 hours of receiving the delivery.
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Claims for transit damage will not be accepted outside of this period. Art. 11 pt III.
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In the unlikely event that your goods have minor scratches or scuffs, we will send out a pot of paint and / or wax as similar as possible, if not identical, to the paint / stain used on the goods, to enable you to cover the scratches or scuffs.
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If there is a fault with the goods due to our omission or error, we may need to send an employee to remedy the problem or have the table collected.
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Please note that faults on products made from scaffold boards / reclaimed wood do not include any of the unique characteristics of the tabletop or frames stated in Art. 3.
12.0 Care of Scaffold Board Tables.
1. Interior Tables
The tabletop finish is hardy and does not need much care, however we do recommend a suitable furniture wax (not spray) from time to time.
All timber is subject to shrinkage or expansion, the extent of which depends on the exact environment where it is placed, movement mainly occurs within the first few weeks while the item adjusts to the new temperature it is located in. This is all totally normal behaviour for wood.
If your table is delivered during the winter months, we strongly advise not to place the table near a heat source or in a hot room for a few weeks so that the table can slowly settle to its new environment.
The table and / or benches will come with adjustable feet, please site the table as even as possible, to avoid possible warping.
Although UV protected, wood will mature or fade in colour quicker in direct sunlight – try to avoid this in prolonged
periods when the table is not in use i.e holidays.
Always take care when moving furniture – the table should be carried evenly, never dragged or pushed.
Do not put hot items directly on to the table – always use mats where appropriate.
Any spills should be mopped up promptly.
Avoid the use of strong detergents on wood.
Should minor splits occur on the frames, we do offer an easy-to-use plastic filler & touch paint to keep the
appearance of your table tip top, or you may wish to leave it alone to add to its rustic charm.
II. Exterior Tables
The OSMO all-in-one tabletop stain - protector is a hardy natural oil and does not need much care, however we do recommend an additional coat at least once a year to keep the protection topped up (please read manufactures guideline of your stain or contact us for advice).
We highly recommend that you cover your table for those inclement days / weeks. It is important to allow the
table to breath under your cover otherwise mould may occur. We would recommend a soft object or two, like a
football.
Your scaffold top is a live wood so will be subject to shrinkage or expansion, the extent of which depends on the exact environment where it is placed. Movement mainly occurs within the first few weeks while the item adjusts to the elements. This is all totally normal behaviour for wood.
If you leave your table uncovered during the winter, then more movement and expansion can be expected along with colour degradation.
Although UV protected, wood will mature or fade in colour quicker in direct sunlight, in addition the UK weather
isn’t always what we would like it to be, so always try to cover your table when not in use.
The table (& bench) legs are fixed with either rubber or adjustable feet, we recommend keeping these on to avoid
contact with any wet surface.
We do not recommend standing the table on grass or gravel as this will bridge the barrier between the legs and a
wet ground, better to use a small plinth under each leg if this was the case.
Uneven surfaces will cause the boards to warp.
Should minor splits occur on the frames, we do offer an easy-to-use plastic filler & touch paint to keep the
appearance of your table tip top, or you may wish to leave it alone to add to its rustic charm.
Do not put hot items directly on to the table – always use mats where appropriate.
Any spills should be mopped up promptly.
Avoid the use of strong detergents on wood.
Always take care when moving furniture – the table should be carried evenly, never dragged or pushed. The table is extremely heavy, so we do not recommend moving it alone.
13. Prices
Diversified Ventures Ltd is a Vat registered Company (Vat No. GB 353 0573 15), so prices are subject to VAT.
We use various platforms to list our products, so prices may vary.
All our promotions are strictly non-transferable between the various platforms & social media.
Promotions are strictly time limited.
Prices are subject to change without notice.
OUR WARRANTY
We provide a warranty that on delivery of your scaffold board table or bench and for a period of 5 years from delivery, the Products shall be free from material defects that affect the function of the item, not including characteristics stated in Art. 3 pt. II a,b,c,d,e,f,g,&h. & Art 3 pt VI.
Products that suffer any structural or manufacturing faults occurring during the warranty period will either be repaired
onsite or otherwise be replaced (at our own discretion) free of charge, subject to the conditions set out in this clause. The warranty does not apply to any defect in the Products arising from:
- fair wear and tear;
- failure to annually maintain the item as described in the Care of Product Art 12 pt I & II
- incorrect siting of table, i.e uneven ground, placed directly on grass or similar, next to heat source etc.
- wilful damage, abuse, abnormal storage, improper care, prolonged UV exposure, negligence by you or by any third party or the natural breakdown of certain materials over long periods of time;
- if you fail to use the Products for their intended purpose;
- any alteration or repair by you or by a third party who is not one of our authorised repairers.